1.Eligibility for Returns
If you are not satisfied with your purchase , you can request a return or exchange within 30 days of receiving your order :
· Items must remain in their original condition , including all original accessories and packaging .
· Items that do not meet these requirements may not be eligible for a refund or exchange .

2.Shipping Costs
All return shipping costs are the responsibility of the customer , including returns due to shipping or product quality issues .
The return address will be provided by our customer service team . Please contact us at huang.trading@outlook.com to request it .

3.Non – Returnable Items
The following items are not eligible for return or exchange :
· Items purchased on special sale or flash deals ;
· Bundled promotions ( unless the entire bundle is returned );
· Items returned after 30 days from the delivery date ;
· TikTok Live Payment products ( see policy below ).

4.TikTok Live Payment Policy
· TikTok Live Payment products ar special orders sourced directly from the market based on each customer ‘ s request during a live sale .
· These items are purchased specifically for you and are not part of our regular stock , so orders are generally divided into two payments :
4.1. Deposit – Paid to secure the item .
4.2. Final Balance – Paid before shipment .
. Once a deposit is paid , it is non – refundable except in cases where the item cannot be sourced or arrives with a confirmed major quality issue .
· If the final balance is not paid , we will hold the item and your deposit until payment is completed . Orders will only be shipped after full payment is received .
· By purchasing TikTok Live Payment products , you agree to these terms . In the event of a payment dispute after the item has been purchased for you , we will provide this policy and proof of purchase as evidence to the payment processor or bank .

5.Damaged or Defective Products
If your item is damaged or defective , please contact us at huang.trading@outlook.com and provide photos or videos of the issue . We will review the situation and assist you accordingly .

6.Return Process
Initiating a Return
To start your return , please contact us at toysweetieshop@outlook.com with following information :
· Your order number ;
· A description of the issue ( including photos or videos , if applicable ).
We will verify the issue and provide you with the return address .
Processing Time
Once we receive your returned item , we will inspect it and process your refund or exchange request within 7-14 business days .

7.Packaging Requirements
Please ensure that the returned items are in good condition and include all original accessories and packaging . Use the return address provided by our customer service team to ship your package back .

8.Refund Policy
PayPal Refunds
Refunds processed via PayPal will be issued within 48 hours after we have received and inspected the returned item .
Credit Card Refunds
Refunds to credit cards will be processed within 7-14 business days after we have received and inspected the returned item . The exact refund time frame depends on your credit card company and any intermediaries involved .

9.Important Notes
Refunds are issued only after the returned item is received and verified . Thank you for your patience .

10.Price Adjustment Policy
Product prices on our website may fluctuate due to changes in costs . Price adjustments will not apply to previous orders , and we cannot issue refunds for price differences .

For any questions or further assistance , please contact us at huang.trading@outlook.com.